Refund Policy
On the rare occasion something goes awry, Full Armor Farm is happy to offer a solution!.
If an item is missing, damaged or you are not satisfied with it, you may email within 10 days of your purchase.
We will update you as soon as your request has been processed or contact, you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.
Note that any request for a refund or replacement may be subject to review by our team; completing the submission process is not a guarantee that it will be approved.
Replacements are subject to availability and will be shipped at no additional cost.
Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
To be eligible for refund or replacement, the request must be made within 10 days of purchase.
What if I received a damaged or defective item?
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. In some rare cases, an item may be defective.
If you receive a damaged or defective item in your order, please email a request to Fullarmorfarm@protonmail.com and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you by email.
What if an item is missing, or if I received the incorrect item?
Missing / Incorrect item:
If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing or incorrect from your order, you can request a refund or replacement via email.
Why is my order not eligible for a return, refund or replacement?
For orders $200 or greater, all sales are final. No exceptions.
What if my package shows as “Delivered” but I did not receive it?
If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:
Look for a notice of attempted delivery.
Check nearby spots where the package may have been left.
Ask a neighbor if they accepted a delivery on your behalf.
Verify the shipping address on your order to ensure it was correct.
If you’ve followed the above steps and your package still cannot be located, please contact us directly so we can help.
Tips for protecting your packages from theft:
Ship to a secure location.
Track your package so you know approximately when it will arrive.
Join up with your neighbors to look out for each other’s deliveries.
Install a doorbell or security camera.
Consider purchasing a secure package locker or box for your porch.